FAQ
1. What is this stuff?
Modern Moose products are unique, fun and funky 3D decor items perfect for your cabin, castle or crib. Each piece is designed by Paul Ocepek and custom crafted in his Massachusetts workshop according to your color and design preferences.
2. How are they made?
All products are lovingly "make-u-factured" by both hand and machine. A fancy laser is used to precisely cut the wood pieces, followed by hand sanding and surface preparation. They are then printed in full color by a special ink-jet process. Finally, all parts are hand assembled and prepared for shipping.
3. What materials do you use?
All products are carefully crafted using sustainably harvested baltic birch plywood and non-toxic water-based inks. No glue or any type of chemical coatings are used. The inks are transparent so the subtle wood grain shows through creating a warm and natural appearance.
4. What’s your shipping policy?
Please allow 5 business days for your Modern Moose order to be completed after checkout and confirmation.
Domestic (US) orders are shipped using USPS Priority Mail or UPS Ground. Delivery time is usually 3-5 business days from the time your package leaves the shop.
International Orders are shipped using USPS Priority Mail International.
Shipping costs are based on total weight and destination. Shipping will be calculated during checkout.
5. Can I put my product outside?
It's not recommended as water or moisture may damage the untreated, natural wood.
6. How should I clean it?
A dry cloth or dust vacuum will work great. Avoid using any type of liquid cleaning solution.
7. How do I attach it to the wall?
A simple nail will do the job. A keyhole is conveniently cut into the back of each piece.
8. How do I return or exchange a purchased item?
If you’re not loving your product we’ll take it back. You may return any piece - in good condition - for a replacement or refund within 30 days of receipt. Please contact Customer Support to receive further instructions.
9. Do you do custom orders?
It's a possibility depending on what you're looking for - please contact Paul for further discussion.
10. Do you sell wholesale?
Yes - please fill out this form - including your Tax ID number - and submit.
11. What’s your privacy policy?
We do not rent, sell or distribute our customer base or newsletter e-mail list to anyone. Your privacy is important to us and is completely guaranteed. When you give us your e-mail, address or phone number during the ordering process they are used for order confirmation purposes only.